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Kaze no Tani no Iori

Privacy Policy

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Our inn recognizes the importance of protecting personal information, complies with the laws and regulations, and understands that it is our social duty to protect your personal information with utmost care. We have established our Privacy Policy to ensure the safety and security of our customers during their stay at our inn, and we will abide by and exercise strict control of this policy.

1. Collection of Personal Information

When we ask for your personal information, we will specify in advance the purpose for which to use your personal information (hereinafter referred to as the “purpose of use”). However, we will omit the statement of the purpose of use in the following situations:

  • When you provide your personal information upon your inquiry via our website, phone, fax, e-mail, etc.
  • When you provide your personal information through the exchange of business cards, etc.

2. Scope of Personal Information

The personal information we receive from you would normally include the following:

  • Your name, place of work, contact information (phone, fax, e-mail, and when reserving through e-mail, your address)
  • Personal information of the person making the reservation if he/she is not the hotel guest for whom the reservation is made.

3. Purpose of Use of Personal Information

We will use the personal information we receive from you within the scope of the following purposes:

  • To register you as a guest when you make a reservation by phone or e-mail, and at the time of check-in
  • To provide services such as to send e-mails and notifications of events and campaigns
  • To contact you
  • In addition, we may ask you for further information for the purpose of improving our customer service. We will clarify our purpose beforehand in such situations.

4. Disclosure of Personal Information to Third Parties

We will not disclose the personal information you have provided to any third party unless it applies to any of the following conditions:

  • When you have given consent
  • When disclosure is requested by related organizations by law
  • To contact you
  • When disclosing information of the above in a form that cannot identify individual customers.

5. Joint Use of Personal Data

We may disclose your personal information within the scope deemed necessary to outsourcing companies.

Disclosure to outsourcing companies means that we will share your name and address to subcontractors who we have entrusted with reservations as well as shipping services for the delivery of lost and found items and other shipments.

6. Safeguarding Personal Information

At our inn, a manager will be appointed to execute proper management of your personal information. We will work to prevent leakage of personal information.

7. Protection of Personal Information on Pages Linked to Our Inn

We may disclose your personal information within the scope deemed necessary to outsourcing companies.

We are not responsible for the security of your personal information on third party websites linked to our inn. Please refer to the Privacy Policy of the linked pages regarding their protection and management of personal information.

8. Changes to Our Privacy Policy

If we make such changes as the acquisition, scope, and purpose of use of personal information, an announcement will be made on our website to notify the latest information.

To Guests Planning a Stay with Us